Our Store Policies
Service as It Should Be
At Roundel, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
By placing an order through this website, Roundel collects some of your personal data. The purpose of this data collection is limited to the fulfillment and execution of the contract of sale for the products acquired and to attend the requests that could be raised relative to them.
The person in charge of the processing of the personal data is Miguel Cuenca with registered office at Teseo 64, 28027 Madrid.
Roundel Product Design SL may use other companies for the provision of certain services, such as sending the order, payment management, tax and accounting advice, marketing or maintenance of the Website. For the provision of services on behalf of Roundel Product Design SL, these third parties may need to access certain information and user data. Roundel Product Design SL guarantees that, in such cases, said third parties have limited access to user information, restricted only to those data necessary for the execution of the tasks entrusted.
Similarly, Roundel Product Design SL may communicate your personal data when required by law, in a judicial proceeding, or to investigate a suspicious activity.
In accordance with applicable law, Roundel Product Design SL undertakes to respect the confidentiality of all personal information and to guarantee the exercise of the right to access personal data for either rectification or deletion. This exercise will be carried out by letter addressed to the address indicated above to the attention of "LOPD Rights" or by sending an email to email@example.com. If necessary, we may request a copy of an ID, passport or other valid document for identification purposes.
Roundel Product Design SL keeps the personal data as long as it is necessary to provide the services, the relationship between Roundel Product Design SL and the user is in force and as long as opposition to the processing of personal data is not expressed in order to provide services, maintain security and avoid cases of fraud and abuse or in any other way is legally required.
In the event that any of the users considers that Roundel Product Design SL does not comply with the regulations on the protection of personal data, they may file a complaint with the competent control authority.
The user hereby warrants that the personal data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the site or to the person responsible for the Website or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms will be the sole responsibility of the user.
Roundel offers free Standard Shipping with UPS within the EU for orders at or above 39€ and a flat rate of 10€ for orders below 39€. Under normal courier operating conditions, the first delivery attempt usually (90% of the times) takes place within 3 working days from date that the initial order is placed if it does not involve a weekend and up to five days if it includes a weekend or outside Spain but within the EU space. The aforementioned delivery times are an approximation since they are subject to many external factors included, but not limited to:: weather, COVID restrictions, Industrial Actions, national festivities... Therefore, Roundel always reserves the right to choose any alternative shipping method to optimize either changing courier terms and conditions, costs, or shipping times. Roundel does not ship outside the EU.
Return and Refund Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.
You can return a product for up to 14 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging.
To exercise the right to return a product, you must notify us through our Customer Service Team at: firstname.lastname@example.org